Policies
Shipping Policy
We deliver across India.
Last updated: June 2025
Delivery Options
Standard Delivery
FREE above ₹1499
₹99 below ₹1499
5–7 business days
Pan India
Cash on Delivery
+₹50 extra charge
5–7 business days
Select pincodes
Order Processing
All orders are processed within 24 hours of placement (excluding Sundays and public holidays). You will receive a confirmation email with tracking details once your order is shipped.
Tracking Your Order
Once shipped, you will receive a tracking number via email and WhatsApp. You can track your order at the shipping partner's website or through your QOTN account under My Orders.
Delivery Attempts
Our delivery partner will attempt delivery up to 3 times. If all 3 attempts fail, the order will be returned to us. In such cases, reshipping charges will apply.
Damaged in Transit
If your order arrives damaged due to transit, please contact us within 24 hours at Helloqotn@gmail.com with photos. We will arrange a replacement at no extra cost.
Custom Stitching Orders
Custom stitched orders require an additional 3–5 business days for production before shipping. Total delivery time for custom orders: 8–12 business days.
Questions? Helloqotn@gmail.com